Customer Service - Shipping

Shipping

  • Due to a rise with online fraudulent orders, we cannot process first time orders placed on our website that are requested to ship to alternate addresses - We can ONLY ship to card holders Billing addreses unless the alternate address is listed on your bank card. Signature WILL be required.



  • * Sorry we cannot ship to any PO Boxes at this time - All orders placed on the BBK Performance website are charged for and shipped ground (to the 48 contiguous United States Only)

    Next Day Air, 2-Day Air, 3-Day Air and Next day air Saturday delivery services are available upon request (additional charges apply to all air shipments). Customer is responsible for actual shipping charges. If an order is refused by customer original shipping charges will not be refunded, product charges will be refunded less additional shipping charges to deliver product back to BBK Performance Distributor.

    * All items are insured when shipped from the BBK Performance Distributor. If an item is lost by the carrier we will make a claim for payment. When claim is paid or acknowledged by the carrier a new part(s) will be sent at no charge. If customer wishes to obtain parts lost immediately, customer will be responsible to pay again for new product and will be credited back this amount upon receipt of claim paid by carrier.

    * All shipments to Hawaii, Alaska and Puerto Rico must ship via air (additional air charges will apply).

    * Some large items carry an oversize charge when shipped via Fed Ex or UPS (additional O/S charges apply)

    * All orders paid for by credit card will be shipped only to credit card billing address on file with credit card company, unless alternative shipping address is added or on file with the credit card company. Alternate addresses can be added by the card holder by calling the customer service 800 number on the back of the card.

    * We require all alternate addresses to be added and verified before shipping. Please supply us your credit card customer service number in the 'Comments' section at checkout so we can verify.

    * BBK Performance requires the 3-digit security numbers off back of card holders credit card (Visa/MasterCard) at time order is placed for verification. This 4-digit number is located on the front of the card for American Express.

    * ALL CREDIT CARD ORDERS are verified before orders are shipped for customer's protection.

    * We actively investigate and report any fraudulent use of credit cards with the FBI and the credit card companies, and will prosecute to the full extent of the law.

    * All In-Stock items are shipped immediately. Any back order items will be shipped as soon as they become available. This may result in multiple shipments. You will ONLY be charged for parts that actually ship. Back-ordered parts will be charged as they become available and ship.

    * If any item is on Back-order for any substantial period - you will be contacted immediately and given the option to cancel your order.


    * We will contact you via email or phone if there are any delays or questions we have with regard to your order

    * California sales tax will be charged at 8.75% for all orders shipped to a California address - and 6.5% for ALL Florida resident Addresses.