Customer Service - Warranty Guidelines

Warranty Guidelines

Warranty Guidelines

All BBK products are warrantied against any defect in materials or craftsmanship for a period of one year from the date of purchase. These terms apply as long as it has been established that the product in question was installed and used in accordance to all BBK guidelines and was not modified in any way from the BBK original part or used for racing and competition purposes.

BBK Performance will not be held responsible for any consequential or incidental damages incurred during installation and will not be held responsible for any incidental or labor charges on any products that are defective, damaged, or purchased incorrectly. (please note some product specifics are NOT covered by warranty- such as coatings/finishes, bushings and hoses etc)

If a BBK product is defective, it can be returned to the location of purchase for determination of warranty criteria. The Vendor must then contact BBK for warranty approval.

You may also contact the BBK warranty department directly via Email
Warranty@bbkperformance.com
or by calling 386-624-0025

If your part is deemed defective you will be issued a Return Goods Authorization number (RGA) and the BBK return address to send the part back for inspection.

The Item MUST be shipped back to BBK prepaid via ground shipping. (ALL Shipping charges are customers responsibility – no shipping charges will be refunded) The return authorization number (RGA) must be clearly marked on the outside of the package in order for our warranty department to process the item. If no RGA is visible – or if package is sent collect freight - package will be refused and sent back to you at your expense.

An original receipt showing the date of purchase must also be supplied or the warranty is null and void – please be sure to include your name, return address and contact phone number.
If a defect is determined, the item will be immediately fixed or replaced at no cost to the consumer.

PLEASE NOTE: BBK Performance DO NOT REFUND warranty parts - ALL warranty items if deemed "A Warranty" are replaced with the same or similar part at BBK Discretion - No Exceptions



* BBK Performance offers a 100% satisfaction guarantee with a 30 day return policy from date of purchase for a full refund if terms and conditions below are met for retail customers. ALL Returns are processed within 3-5 days of receipt.

* All retail sales are final after 30 days.

* All shortages, defective, damaged, incorrect or incomplete items MUST BE REPORTED WITHIN 48 HOURS of delivery to be honored.

* Product specification availability and pricing are all subject to change without notice. Product photos advertised may vary.

* BBK Performance is not responsible for print or Internet typographical and photographic errors.

* BBK Performance reserves the right to charge a 15% restocking fee for all non-defective returned items

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